It’s beauty business as usual – we’re shipping globally!
see shipping policy for full details.

Shipping and Refund Policy

Shipping Policy

  • All orders are processed within 24 -48 hours.
  • Approx shipping time is 3 to 7 days after the order is processed.
  • Incase of any discrepancies or the order is not received within 14 days, kindly drop us an email with your order I’d and we will offer a full refund. 
 

Refund Policy

In case we send you the wrong products or the product is faulty, we’re happy to offer refund within 14 days of delivery if and only if the products are returned to us in original condition, sealed, unopended.

Unfortunately, we don’t offer refund if products are opened and used.

Follow these steps to return / refund:

  • Within 14 days of delivery, please shoot us an email to [email protected] with your order number so we can help resolve any issues.
  • Send the products (sealed, unopened) with your order number via Registered Post and advise us the tracking number. Please note that you’re responsible for the return postage, loss or damage during the transit.
  • Please return to the address: Studio 711, B wing,
    Pearl Heights, Yari Road,
    Andheri West Mumbai 400061
  • Once the products are back at our warehouse, we’ll check them and issue refund accordingly.
Contact Us

Drop us an email about anything Isa related or just say Hi!

[email protected]

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